Frequently Asked Questions
Everything you need to know about shopping at GOAT
How do you ensure product authenticity?
Every item sold on GOAT is verified by our team of specialists. We use a combination of physical inspection and machine learning technology to ensure all products are 100% authentic.
What is the shipping timeframe for my order?
Standard orders typically take 7-10 business days to arrive. This includes the time it takes for the seller to ship the item to us for verification and for us to ship it to you.
Can I return my purchase?
Yes, we accept returns for GOAT Credit on 'New In Box' and 'New No Box' items within 3 days of delivery. The items must be in the same condition as when they were received.
What payment methods are accepted?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support Apple Pay, Google Pay, PayPal, and financing through Affirm.
How do I track my order?
Once your order has been verified and shipped, you will receive a tracking number via email. You can also track your status directly through the 'Orders' section in your account profile.
Do you offer international shipping?
Yes, we ship to over 170 countries worldwide. Please note that international orders may be subject to additional customs duties and taxes depending on your location.